Website Terms & Conditions
The term ’Alan d Hairdressing Education’ or ’us’ or ’we’ refers to the owner of the website. The term ’you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Alan d Hairdressing Education Course Terms and Conditions
By booking onto a training course and paying the applicable course fees you (“you”) are acknowledging that you have read, understood and agree to be bound by the terms and conditions contained in these Terms and Conditions (“Terms”). PLEASE READ THESE TERMS CAREFULLY HAVING PARTICULAR REGARD TO THE PROVISIONS OF CLAUSE 10 (LIMITATION OF LIABILITY).
Academy Principal: means the appointed manager of Alan d at the time;
Contract: the agreement made between Alan d and you on and subject to these Terms;
Course: the Hairdressing or Barbering (or both) course that you sign up to which shall run from the published Course Start Date to the agreed Course End Date (as Applicable);
Course Start Date: the start date notified to you once you have made a booking and paid your applicable Fees;
Course End Date: the end date notified to you once you have made a booking and paid your applicable Fees;
Deposit: a non-refundable deposit of x % (as agreed at time of booking) payable when booking the Course.
Fees: the fees payable in connection with the Course which will be set out in your accepted Order (to include the Deposit);
Alan d Hairdressing Education: , Reg. No. 03216119 whose registered office address is at 16 South End, Croydon, CR0 1DN;
Order: your telephone or in-person order for attendance upon a Course which shall be made upon these Terms; and
Services: the Course programme delivered by Alan d Hairdressing Education
1.2. A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision.
1.3.A reference to writing or written includes email unless expressly stated otherwise in these Terms.
- COMMENCEMENT AND TERM
2.1. To enrol on a Course, you should book via telephone at +44 (0) 207 634 9400 stating which Course you wish to attend, selected Course Start Date and which location; your level of experience and any other information required as indicated on the phone call.
2.2. If we are unable to accept your Order, we will inform you of this and will not charge you for the Services. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Course or Services therein that you have ordered.
2.3. Our acceptance of an Order will take place when we write to you to accept.
2.4. A legal contract shall be formed between Alan d Hairdressing Education and you on the date upon which full payment of Fees has been made in accordance with clause 7. The contract between the parties shall be subject to these Terms. Our Course group sizes are deliberately kept small to allow us to provide a high level of quality supervision, please note that your place will not be reserved until you have made the required deposit or payment in full and will be allocated on a first-come first-serve basis upon payment.
2.5. Subject to payment of a deposit or payment of the Fees in full and any notification otherwise in accordance with these Terms, the Course will begin on the Course Start Date and will continue until the Course End Date, unless terminated earlier in accordance with clause 9, amended in accordance with clause 3.4, or suspended in accordance with these Terms.
2.6. Alan d Hairdressing Education reserves the right in its absolute discretion to decline any application for enrolment on a Course.
- OUR OBLIGATIONS
3.1. Alan d Hairdressing Education will deliver the Course from the Course Start Date in accordance with these Terms.
3.2. In delivering the Course, Alan d Hairdressing Education will:
(a) provide the level of care, skill and diligence reasonably expected of a business practice in Alan d Hairdressing Education’s industry, profession and trade;
(b) only use personnel who are suitably skilled and experienced to perform the tasks assigned to them;
(c) ensure that it obtains, and maintains all consents, licences and permissions it may require and which are necessary to enable it to comply with its obligations in these Terms;
(d) provide the Hairdressing & Barbering chairs and work station required for the Course subject to clause 3. You will provide your own equipment;
(e) whilst maintaining the discretion to vary the Course in accordance with clauses 3 & 3.3, use reasonable endeavours to ensure that the Course materially conforms with the course description set out on the Alan d Hairdressing Education website or as otherwise advised to you at the time a contract is formed between the parties in accordance with clause 2; and
(f) observe all applicable health and safety rules and regulations.
3.3. Alan d Hairdressing Education reserves the right to make changes to the Course syllabus from time to time. Alan d Hairdressing Education also reserves the right to change locations within a city.
3.4. Alan d Hairdressing Education reserves the right to amend or suspend dates and times in the event of delays or circumstances that are outside of their reasonable control, which affect the running of the Course.
3.5. All Courses and Fees are subject to change without prior notification and Alan d Hairdressing Education reserves the right to cancel a Course where there are insufficient numbers booked on for it to be viable to run. In the event of cancellation in accordance with this clause 5, you will be refunded any Fees paid in their entirety.
- ATTENDANCE & SICKNESS
4.1. Except for Courses that are specifically stated as being appropriate for beginners, you must have the minimum level of ability stated on the online course prospectus under ‘suitability requirements’. If you are unsure as to whether your level of experience is adequate then please contact Alan d Hairdressing Education. By booking on any course other than those targeted at an individual with your level of expertise, you hereby confirm that you have the necessary ability to undertake the level of the relevant Course. Refunds will not be granted where it subsequently transpires that you do not have the necessary expertise. In such cases Alan d Hairdressing Education reserves the right to move you onto another course or take you off the course without refund.
(a) will maintain a minimum attendance rate of 80% of scheduled classes per week throughout the Course;
(b) understand and accept that poor attendance will adversely impact your learning, affect your final grade, and could eventually lead to you being dismissed from your Course in accordance with clause 9; and
(c) notify the Academy Manager by email or telephone that you are going to be late or absent no later than 09.00am on that day.
4.3. It is at the absolute discretion of Alan d Hairdressing Education to repeat classes that you have been unable to attend for any reason.
4.4. Non-notified lateness or absenteeism without justifiable cause or consent constitute a breach of the behavioural requirements set out in clause 5 and may result in you being dismissed from the Course without any entitlement to a refund.
4.5. It is your responsibility to inform the Academy Manager if you have an ongoing, or previous, health issue that may affect your training at the academy, and if you are currently on medication that may affect your coordination, balance, or state of mind and by implication your performance on the Course.
4.6. It is your responsibility to inform the Academy Manager promptly of any issues, including but not limited to those of a social, educational or religious nature, that may affect your ability to attend or complete any part of the Course.
- BEHAVIOUR, ETIQUETTE & EQUIPMENT
5.1. By signing these terms and conditions, you are agreeing to uphold the highest standards and etiquette whilst training at Alan d Hairdressing Education. These include, but are not limited to:
(a) no chewing gum;
(b) no eating or drinking (except water) during any time on any Alan d Hairdressing Education premises, unless necessary for medical reasons and agreed with the Academy Manger in advance;
(c) no smoking unless this is during allocated breaks and in permitted areas;
(d) no controlled drugs, unless prescribed, or alcoholic beverages are allowed on Alan d Hairdressing Education premises;
(e) not attending the Course whilst intoxicated;
(f) no aggressive behaviour, racism, sexism, homophobia or other offensive behaviour;
(g) no wilful or reckless damage to Alan d Hairdressing Education property;
(h) prompt attendance;
(i) notification of any period of absence in accordance with clause 4.2;
(j) being appropriately dressed: no open-toed shoes, tracksuits or vests.
(k) acting respectfully towards tutors, staff, students, clients, models.
5.2. The use of mobile phones during the Course is strictly limited to use during break times. Any use of mobile phones in excess of this clause 2 is at the discretion of the tutor and Academy Principal.
5.3. It shall be your absolute responsibility to ensure the safekeeping of your equipment. Lockers are provided and you are expected to provide your own padlock and use them.
5.4. Any items, personal property or valuables brought to the Course and/or left in your locker are not the responsibility of Alan d Hairdressing Education and are left entirely at your own risk.
5.5. By accepting these Terms, you are acknowledging that you have read and understood Alan d Hairdressing Education’s Health and Safety and induction Booklet
5.6. We will periodically use images and videos from the Course for publicity and commercial purposes. If you do not wish for your image to be used for these purposes, you must inform the Academy Principal prior to the Course Starting.
5.7. If you are disruptive to other students, breach any of the behavioural or etiquette requirements set out above, endanger yourself or others, Alan d Hairdressing Education reserves the right to require you to leave the premises and/or dismiss you from the Course. If you are asked to leave the Course for any of these reasons then you will not be entitled to a refund of Fees.
- Qualifications (Where Relevant)
6.1. Alan d Hairdressing Education uses VTCT as its awarding body and to gain an official qualification will require the passing of certain units relevant to your course which are not guaranteed.
6.2. Alan d Hairdressing Education reserves to the right to withhold any certificates due to learners not completing the required units and work.
6.3. Where you are unable to complete a Course for any reason, you shall not be awarded a qualification unless and until you have retaken that Course or otherwise completed it to the satisfaction of the VTCT requirements.
- PAYMENT & REFUNDS
7.1. All fees/deposits must be paid by the due date as agreed at the time of booking.
7.2. A Deposit must be paid as agreed when booking the Course. No booking will be accepted without payment of the Deposit in full.
7.3. Courses are non-cancellable, but you may cancel your place on a Course at any point within 14 days of payment prior to the agreed start date; by notifying us in writing. We will confirm your cancellation in writing to you.
7.4. Your place on the Course will only be guaranteed once full payment or the agreed deposit has been received or the agreed deposit. In the event of late payment of any fees due to us, you risk forfeiting your place on the Course.
7.5. If you fail to pay the Fees applicable to a Course, you will not be entitled to sit any exam or examinations relating to the Course and will not be credited or awarded with the qualification relating to the Course.
7.6. All Fees are stated inclusive of UK Value Added Tax and must be received without deduction by bank transfer into our account, details of which will be confirmed to you at the date of booking.
7.7. If you fail to attend or complete the Course for any reason, or your participation on the Course is terminated by Alan d Hairdressing Education in accordance with clause 9, then you will not be entitled to any refund of Fees or to request that we re-run the Course on another date.
7.8. Any refund for failure to attend or complete the Course is entirely at the discretion of Alan d Hairdressing Education. There is no guarantee that allowance will be given for absence or lateness, including where this results from personal injury and illness.
7.9. All payments made are final and non-refundable except where:
(a) the Course is cancelled pursuant to clause 3.5;
(b) the Course is cancelled in accordance with clause 7.3; or
(c) the Course is cancelled by Alan d Hairdressing Education except where such cancellation is due to your breach of these Terms or otherwise caused by an act of God or terrorism.
7.10. Any refund of Fees made in accordance with these Terms for reasons other than Alan d Hairdressing Education termination without cause, shall:
(a) where the Course has already commenced as at the date of termination, be subject to the deduction of any costs we reasonably incurred in commencing your place on the Course; and
(b) be subject to the payment of an administration fee of 12.5% of the total course fee which will be deducted from the amount refunded to you.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
8.1. Your privacy is very important to Alan d Hairdressing Education and data protection concerns are at the heart of its operations and the way in which it delivers services to students and clients alike.
8.2. Alan d Hairdressing Education may use the personal information we gather from you to:
(a) provide barber tutoring and ancillary services to you in connection with Courses;
(b) process payment for your payment to us in connection with the Course or any products or materials that you pay us for from time to time;
(c) for our legitimate purposes to inform you about other courses or activities that Alan d Hairdressing Education provides. You may elect to stop receiving these communications at any time by contacting us; and/or
(d) use in our promotional material in accordance with clause 8.3 below.
8.3. By becoming a student at one of our academies, you acknowledge and agree that your image may be captured in photos or videos that may be used on our website or other digital or printed marketing material for our legitimate business interests (in each instance for any period of time that such image is considered by Alan d Hairdressing Education to be reasonably relevant). Please note that there shall be no other identifiable information posted alongside your image, and as such we do not consider that such publication shall constitute personal data for the purpose of applicable privacy laws. If you have any questions about this then please contact us.
8.4. We will only give your personal information to third parties where the law requires us to do so.
8.5. Please review our Privacy Notice which sets out full details of how we gather information about you; what we do with your personal data; and how we comply with applicable data protection laws.
8.6. You may at any time ask us to remove your personal details from our records by sending an email to firstname.lastname@example.org
9.1. Alan d Hairdressing Education retains the right to terminate your participation on the Course in the event of, but not limited to:
(a) Failure to pay any outstanding Fees as set out in clause 7;
(b) Gross misconduct;
(c) Ceasing to be eligible to live or study in the United Kingdom;
(d) Committing a serious breach of any rules contained in these Terms and issued by Alan d Hairdressing Education from time to time;
(e) Persistent lateness;
(f) excessive absenteeism; and/or
(g) breach of any of the provisions of clause 5 (Behaviour, Etiquette & Equipment).
9.2. Where Alan d Hairdressing Education exercises its right to terminate under clause 9.1, no Fees shall be refunded unless Alan d Hairdressing Education determines otherwise in its absolute discretion.
9.3. Any appeals in relation to termination of your participation in the Course prior to the Course End Date must be communicated to the Academy Principal by email within 3 days (72 hours) of the decision being made, who shall consider such appeal, but is under no obligation to allow it unless there are compelling reasons for doing so.
- LIMITATION OF LIABILITY
10.1. Nothing in these Terms shall limit or exclude Alan d Hairdressing Education liability for:
(a) death or personal injury caused by its negligence, or the negligence of its personnel;
(b) fraud or fraudulent misrepresentation;
(c) any other liability which cannot be limited or excluded by applicable law
10.2. Except as expressly otherwise provided and subject to clause 10, we will under no circumstances be liable to you, for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by you or another person and whether in contract, or tort (including negligence), breach of statutory duty or otherwise and whether such loss or damage arises directly or indirectly from services provided by us to
10.3. Subject to clause 10, our total liability to you for all losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the Fees paid by you.
10.4. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Course. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Course is suitable for your purposes
11.1. All intellectual property rights in any Course materials shall remain the property of Alan d Hairdressing Education and are only given to you solely for use during the Course and the copying or reuse of the materials outside of the Course is strictly prohibited.
11.2. You shall not use the Alan d Hairdressing Education name or any representation thereof without prior written consent from the Directors, and all intellectual property rights in those names are the property of Alan d Hairdressing Education.
- ENTIRE AGREEMENT
These Terms constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter
- GOVERNING LAW AND JURISDICTION
13.1. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with, the law of England and Wales
13.2. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims)